Shipping policy
NEBO GEAR manufactures and supplies custom sportswear, team uniforms, activewear, outerwear, casual wear and accessories to customers worldwide.
1. Production Before Shipping
Most NEBO GEAR products are custom-made to order. Production normally begins after the required payment, artwork, sizes and final order specifications have been approved.
Typical production time is approximately 2–3 weeks, depending on product type, order quantity, customization, material availability and production schedule.
Production time is separate from shipping/transit time.
2. Shipping Methods
Orders are shipped through reliable international courier, air cargo, freight or other agreed shipping methods depending on destination, order size, urgency and customer requirements.
The selected shipping method and estimated delivery time will normally be confirmed with the quotation or invoice.
3. Shipping Charges
Shipping costs depend on destination, weight, volume, shipping method and order quantity.
Shipping charges may either be included in the quotation or invoiced separately, depending on the agreed terms of the order.
4. Delivery Time
Transit times are estimates only and may vary depending on the destination and shipping service used.
International courier shipments may normally take several business days after dispatch, while larger cargo or freight shipments may require additional transit time.
NEBO GEAR cannot guarantee courier or customs delivery dates once an order has been handed over to the shipping carrier.
5. Tracking Information
Where tracking is available, shipment tracking details will be provided to the customer after dispatch.
Customers are responsible for monitoring the shipment and responding promptly to any requests from the courier or customs authorities.
6. Customs, Import Duties and Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage charges or other fees imposed by the destination country.
Unless specifically stated otherwise in the quotation, invoice or agreed shipping terms, these charges are the responsibility of the customer.
If an order is quoted or agreed on a duty-paid basis, the applicable terms will be confirmed separately in writing.
7. Customs Clearance
Customers are responsible for providing any information or documentation reasonably required for import clearance in their country.
Delays caused by customs inspections, missing customer documentation, regulatory requirements or local authorities are outside NEBO GEAR's control.
8. Shipping Address
Customers must provide a complete and accurate delivery address, contact name, telephone number and any other required shipping information.
NEBO GEAR is not responsible for delays or additional costs resulting from incorrect or incomplete address information supplied by the customer.
9. Delivery Delays
Shipping delays may occur due to customs procedures, weather, courier operations, public holidays, transportation disruptions, regulatory restrictions or other circumstances beyond our reasonable control.
If a significant delay occurs, NEBO GEAR will assist the customer where reasonably possible by coordinating with the shipping provider.
10. Damaged or Missing Shipments
If a shipment arrives visibly damaged, customers should document the condition of the package and products with photographs and notify NEBO GEAR promptly.
If a shipment appears lost or incomplete, please contact us with the tracking number and order details so that we can investigate with the courier or freight provider.
11. Large and Bulk Orders
Large team, wholesale, distributor and private-label orders may require special shipping arrangements. Freight terms, carton quantities, shipment method and estimated transit time will be confirmed according to the specific order.
12. Contact
For questions regarding production, shipping, tracking or delivery, please contact:
NEBO GEAR
Sialkot, Pakistan
Email: sales@nebogear.com
Website: www.nebogear.com